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Frequently Asked Questions
What is Cost-Neutral Management?

At ITarian we strive to bring you the essential platform and tools needed to manage either your own IT department or your customer’s IT infrastructure. That means, RMM (Remote Monitoring Management), Remote Access, Patch Management, SNMP, and much more. We initially achieved this Cost Neutrality by not having a “commercial relationship” with users and not charging. Now we have over 16,000 MSPs and Enterprises (as of Sept 2019) using the platform on a daily basis to manage their IT infrastructure.

Free Model vs Cost Neutral Model

Mid to Large MSPs and Enterprises started demanding a commercial relationship in order to achieve the SLAs they provide for their customers. For Mid to Large level MSPs and Enterprises it was more about SLAs vs free. It was only fair that such a critical infrastructure/tool that affected their SLA should also provide an SLA under a commercial agreement.

That’s when the ITarian Product Management Team started thinking about providing a Cost Neutral model but also providing an SLA for everyone! Soon there had to be a commercial relationship with our userbase for the upcoming launch of our Marketplace. We naturally expect the people we benefit by providing a cost neutral infrastructure, to support us by using our marketplace (which will be very reasonable).

How does Cost Neutral Management Work?

We charge $1.25 per endpoint per month (MSPs please apply for MSP discounted rate), but we will reimburse your spending, dollar for dollar, by deducting all of your spending on the following products with 100% Re-imbursement on the following products:
1) Comodo Advanced Endpoint Protection (AEP)
2) Comodo Endpoint Detection and Response (EDR)

Marketplace Re-imbursement:
TBA

What will you have in your marketplace?

Our ultimate goal is to integrate everything you need to buy via the marketplace so that you have a much smoother, centralized experience. We will add vendors in phases.

  • Phase 1 – Apart from Comodo Endpoint Security, cDome Shield, Comodo Antispam, and Comodo MDR; The following will be available:
  • Acronis Acronis Backup
  • CloudStack CloudStack
  • Google G Suite
  • Huawei Huawei Fusion Manager
  • iMind iMind Video Conference
  • ISPsystem ISPmanager
  • Microsoft Azure Advanced Threat Protection for Users
  • Microsoft Azure Active Directory
  • Microsoft Azure Pack
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics 365 Marketing
  • Microsoft Microsoft Exchange Server 2016
  • Microsoft Azure Stack
  • Microsoft Exchange Online Archiving
  • Microsoft Echnange Online
  • Microsoft Dynamics 365 Field Service
  • Microsoft Dynamics 365 Retail
  • Microsoft Dynamics 365 Sales
  • Microsoft Dynamics 365 Finance and Operations
  • Microsoft Dynamics 365 Operations
  • Microsoft Dynamics 365 Talent
  • Microsoft Azure Information Protection
  • Microsoft Microsoft Enterprise Mobility + Security
  • Microsoft Microsoft 365 Enterprise
  • Microsoft Microsoft 365 Business
  • Microsoft Office 365 Education

Phase 2 – TBA

Phase 3 – TBA

What if I can’t afford it because I am just starting out?

Please write to us at success@itarian.com and we will set you up with our “Business Start Up” team to help you all the way!

Any special pricing for MSPs?

Yes, please get in contact with us for special pricing at success@itarian.com

How will I be reimbursed?

We will deduct 100% of your spending to use towards your purchase of any of these 2 products. That amount will be deducted from your invoices automatically.

I have been using ITarian for free – do I need to pay?

Get in touch with our Partner success team (success@itarian.com) to help you navigate the best solution. Don't forget, we want to make IT Management Cost-Neutral for you!