If your company wants ato quickly shift to remote work, you can deploy the Remote Monitoring and Management (RMM) app. It can provide you the following features:
- Track the health and productivity of any IT assets
- Directly give technical support to employees working remotely.
- Allows remote workers to access on-premises systems and networks securely
- Apply software and endpoint patches as necessary to support changing work styles
- Improve security to reduce the risk of downtime and loss of intellectual property and private data
Here are the other capabilities of the RMM app that can address the challenges faced by remote workers:
Guarantees endpoint security
Since most employees are now working from home, endpoint devices must be secure before accessing sensitive information from the company. However, you can no longer expect the company to configure firewalls manually.
With an RMM app, it will be easy to deploy and manage antivirus solutions, automatically push operating system and software updates, and configure devices to improve physical protection (for instance, enforcing encryption and passwords).
When you streamline and automate basic security practices across your remote workforce, an RMM app can minimize the likelihood of a malware attack or data breach, letting you allot your IT resources where needed.
Install software and endpoint configurations quickly
As a leader of the company, you need to make sure that your employees have all the tools they need to perform their jobs. Rolling out new technologies for communication and collaboration can be labor-intensive and difficult. With an RMM app, you no longer have to rely on in-person installation. It removes the intermediary and enables IT to deploy software remotely to devices across your organization directly. RMM app can also send alerts to technicians if there are any failed installations to resolve the issue through direct assistance or customize installation instructions. Moreover, RMM can identify, uninstall, and blacklist dangerous or counter-productive applications easily.
Allows employees to access on-premises infrastructures confidently
Companies already have systems in place to avoid compromising sensitive information outside of the company's physical facilities or network. However, a sudden influx of remote workers can make these processes unsustainable in the long run.
Organizations that utilize the RMM app find it easy to control endpoints regardless of their locations directly. IT teams can arrange end-user remote access so that users can access workstations or servers from home. Granular permissions and auditable logs give company leaders the authority to decide who will have access to which devices.
Allows your technicians to support employees working from their homes
Productivity can be hampered, especially when IT issues occur for remote workers. Thus, companies need to identify issues before they affect employees' daily jobs.
Remote monitoring and management software can give you updated insights about endpoint productivity and health and your remote assets' overall status. Custom alerts enable IT teams to determine which endpoints are healthy and which needs immediate attention. RMM effectively handles ticket flow, automatically creates tickets, and launches the ITSM process.
If your company doesn't have an RMM app, even basic troubleshooting that can be quickly executed will be otherwise challenging. RMM software helps technicians to take direct action on devices, whether through screen sharing or remote tools.
Transition work seamlessly
With the pandemic still going on, you may find yourself in a position where remote work is needed for your company (if it hasn't yet). When this happens, you need to shift quickly from planning to execution. Without having a solution at hand, it can disrupt your company.
RMM app can help you flawlessly transition work style without affecting employee productivity. You can roll out an RMM agent on all of your devices using relevant software. Once the agent is installed on your endpoints, the management can be handled by the RMM program.
Using the correct RMM app can get you through the challenges of remote work. It helps you to operate confidently and efficiently, especially when remote work seems to be the new normal.
