Downtime is minimized
RMM software can do proactive maintenance that allows service providers to single out known or common issues on the client’s network. For instance, they are running out of disk space or experiencing an internet service outage. These problems can be sent to the MSP so they can take care of it before it escalates. After all, nobody wants to lose productivity because of downtime.
Provides high security
Remote monitoring and management software collaborates with antivirus products to help MSPs apply critical security to their clients’ systems. This allows them to monitor the current threat landscape and take proactive measures to protect against malicious software and cybercriminals.
Moreover, there are tools within the RMM software that allows them to perform tasks like deploying operating system updates and software patches. With these patches scheduled automatically, systems are up to date and protected. This translates to uptime for the client’s company.
Remote support
RMM platform enables MSPs to do mundane tasks remotely. For example, one of the users needs help. Technicians can use the RMM software to access the user’s device at the comfort of their seats. They can fix the issue without going on-site, saving your company time, effort, and money. RMM can provide valuable data about individual machines that are part of an organization’s network.
Proactive staff
Handling an organization’s network is a never-ending task. With remote monitoring and management tools, like Kentrox RMM 1400, MSPs can get notifications instantly whenever a client faces any issue. With these alerts, you can address problems before they get out of hand and even prevent potential threats from snowballing.
Costs
RMM lets service providers use a fixed price when offering their services. The responsibility will also fall on the MSP to ensure that the IT environment works smoothly within the pre-agreed budget and requirements. This is different from traditional break/fix models where the billing is usually done hourly, and the risk falls heavily on the customer. Clients will benefit from RMM as they only need to pay a fixed price and no surprise costs.
What is Kentrox RMM 1400?
Kentrox is one of the leaders when it comes to site monitoring, management, and control solutions. In 2010, they released RMM 1400 to enable cost-effective site monitoring. This benefits customers such as wireless operators, wireline service providers, utilities, and transportation to bring their operational efficiency up a notch while reducing costs. This is made possible by proactive maintenance, technician efficiency, and network availability.
Kentrox RMM 1400 is ideal for small sites or locations where a small number of systems need integration. It gives users four serial and four Ethernet ports and provisions the Remote RMB-1 to provide more than 80 I/O ports. The RMB-1 connecting to the RMM-1400 via Ethernet enables the alarm, sensor, and control interfaces for site management to work.
Kentrox Remote RMM 1400 can be found at your network’s locations and attaches to each element through different interface selections. With the Optima management system, Kentrox can support bi-directional management control via Ethernet or wireless communication options. Remote RMM-140 and Optima collaborate to offer more comprehensive monitoring, remote control, and management for practically all site devices.
Some of the features of Kentrox RMM-1400 include:
- Ability to support targeted applications at small sites
- Ethernet and wireless options for networking
- Graphical user interface (GUI) easy to use with Optima
- Power over Ethernet (PoE) for site protection and other uses
- Advanced control and protocol conversion of facilities
- Alarm aggregation to lower complexity of network management
Conclusion
RMM can ensure the client’s security and systems are well-oiled and working optimally. This allows them to access important data whenever necessary. When your network is healthy, business processes are not hampered, and growth is guaranteed. MSPs that use RMM can give clients peace of mind, knowing that their technology is monitored 24/7.
