For businesses, having RMM software is vital as it helps IT specialists to detect emerging problems before they become a critical issue that may affect the whole organization.
Meanwhile, for IT experts, RMM is important for it enables them to resolve issues even before clients notice it; administer tasks simultaneously to several systems at once; install software and updates through a single, unified dashboard; and expand their client base by offering better service.
However, it is crucial to understand that the larger the business, the more difficult it can be to monitor and maintain the network infrastructure and keep it safe against security threats.
This is the reason why choosing the best RMM 2021 tool for your business or organization should be done properly, as many things should be considered when getting one.
To help you get started, here are the best RMM 2021 tools that can offer the best solutions, suited for your needs.
ITarian RMM
It is no secret that one of the great RMM 2021 options is ITarian’s RMM software. Considered as the most cost-effective tool, ITarian RMM lets you manage network endpoints, computers, mobile devices, and the entire IT infrastructure remotely from a centralized console.
Key Features:
- Provides up-to-date status information and updates on users’ software and networks
- Continuously watches over the status and health of users’ networks and devices
- Generates tickets instantly when problems are identified
- Tracks multiple clients and endpoints
Moreover, ITarian’s RMM software allows you to quickly import users, devices, and endpoints with full LDAP and Active Directory integration.
It has built-in wizards, as well, enabling IT experts to standardize and create reusable processes to solve even the most complex issues, increase efficiency, improve quality of service, and deepen customer relationships.
As one of the best RMM 2021 tools, it won’t disappoint you with its extra features, including its real-time communication feature that allows you to chat with customers and remotely apply fixes without having to leave the console.
Microsoft Azure Network Watcher
Another great RMM 2021 software you should consider getting is Microsoft Azure’s Network Watcher.
Through packet capture, IT specialists no longer must remotely login into their virtual machines and can instead set alerts to get real-time insights on the performance at the packet level. Hence, this allows them to save time and focus on more crucial tasks.
Moreover, it enables you to gather data for general auditing, compliance, and security profiling through flow logs. It also provides tools that can diagnose the more common VPN gateway and connection issues.
Key Features:
- Runs in Azure
- Real-time monitoring
- Reduced need for login
Pulseway
As one of the best RMM 2021 tools, Pulseway offers unique offerings that can help MSPs in delivering unrivaled service.
It delivers business management integration, including functions for ticketing, project management, accounting, CRM, time-tracking, invoicing, billing, and help desk support.
Moreover, it offers an antivirus integration for end-to-end protection, as well as a storage integration for business continuity and disaster recovery in the event of an online attack or lost data and outages.
Key Features:
- Offers several third-party integrations
- Flexible packages
- Disaster recovery capabilities
Pulseway is compatible with Windows, Linux, and Mac devices, and can be used on mobile devices for full administrative control. Personal use of this software is free, while subscription for larger teams varies depending on the number of machines.
Atera
Unlike other RMM 2021 tools, Atera combines the best of both worlds through its RMM and PSA integration.
It provides remote access to computers, desktops, servers, apps and files, real-time alerts on events like user log-ins, software updates, VMware and IP monitoring, IT automation and patch management, and analytics tools to dig into data and records.
Key Features:
- Flexible deployment options
- Easy to use
- Extensive range of features
It has flexible pricing options, starting at $79 per user, per month.
Netwrix Auditor
Netwrix Auditor delivers a unique and impressive security analytics technology, monitoring an IT environment. This enables you to detect threats or anomalous user behavior.
It has the option to automate auditing and reporting tasks, while it can also maintain a complete audit trail that can be archived for more than ten years.
Key Features:
- Useful for ticking compliance boxes
- Wide range of integrations
- Centralized platform
Panopta
For network performance monitoring in the cloud, on-premises, and hybrid environments, Panopta offers a SaaS platform that comes with a wide range of network, applications, and server monitoring.
You can also customize its dashboards, while it also has various features that elevate its capability to filter and segment any part of the network infrastructure.
Key Features:
- Powerful controls
- Configuration library
- Automation options
Price starts at $6 per instance, per month, covering most features. For additional automation features, Panopta is available at $20 per instance, per month.
